THE TOP 40
PUBLIC SERVICE INNOVATION OF “simPADU-PMI” (INTEGRATED INFORMATION SYSTEM AND SERVICE FOR INDONESIAN MIGRANT WORKERS) OF THE MANPOWER AND TRANSMIGRATION SERVICE
OF EAST JAVA PROVINCE
Over the years, working overseas seemed to be complex and bureaucratic, costly and not transparent. Moreover, the prospective migrant workers were lack of understanding on how to get the job overseas securely through the right procedures. These factors became obstacles on the implementation of the overseas employment placement program for the Indonesian migrant workers.
In order to overcome these obstacles, the Manpower and Transmigration Service of East Java Province offers breakthrough by creating public service innovation. It is called the “simPADU-PMI” or the Integrated Information System and Service for Indonesian Migrant Workers. The “simPADU-PMI” has been established as the Top 40 of Public Service Innovation by the Decree of the Minister of State Apparatus and Bureaucracy Reform.
The service itself has some facilities consisting of information room for the public, consultation and complaint service integrated with the training and certification service. It also has the One Roof Integrated Service for the Indonesian Migrant Workers. The existence of these facilities has many purposes. They can minimize the lack of information access to work overseas, ensure the service flow, cut the service time, support transparency of cost for handling required documents through the existence of the One Roof Integrated Service, and even help empower retired migrant workers to manage the remittance and conduct economic activities productively.
The “simPADU-PMI” innovation service is unique. From the 24 institutions of Indonesian Migrant Workers service, it is the only institution in Indonesia that has integrated services which consisting of job information service, certification of competence service for migrant workers, one roof service for documents completion for migrant workers, and empowerment service for managing the remittance of retired migrant workers. The service is also conducted by 7 related main institutions and 2 supporting institutions that are integrated in one roof. The key steps to maintain the quality of the “simPADU-PMI” innovation service are to implement the motto of work culture (easy, secure and protected), keep the spirit and commitment to provide services whole-heartedly, keep improving the service quality to meet the customer expectations. Furthermore, other key steps are to revitalize the office infrastructure of the One Roof Integrated Service for the Indonesian Migrant Workers, simplify information access, consultation and complaint service through online network (http://disnakertrans.jatimprov.go.id or http://p3tki-jatim.go.id), and also implement the “Free Gratuity Integrity Zone”.
The real results of the innovation felt by the public are the increased of service commitment, citizen charter, the availability of the Standard Operating Procedure or the Service Standard as the guidance of the standard of service, more transparent service on pre employment documents completion, and the certainty of time and cost. Through the existence of information, consultation and complaint service, the public become more aware on their rights, obligations and consequences on working overseas. While through the empowerment service, retired migrant workers have more knowledge, information and competency to manage their remittance for carrying out many productive activities.
The implementation of the “simPADU-PMI” innovation is ultimately able to improve public trust, contribute to the achievement of bureaucratic reform, eliminate illegal migrant worker brokers, reduce illegal Indonesian migrant workers, increase placement of Indonesian migrant workers especially in formal positions, and improve welfare of Indonesian migrant workers and their families.
Governor of East Java
Innovation of “simPADU-PMI” or the Integrated Information System and Service for Indonesian Migrant Workers is principally aimed to shift Indonesian migrant workers’ positions from informal positions to formal positions in order to increase protection for Indonesian migrant workers. They can be registered formally and their data can be accessed through the Department of Foreign Affairs of the Republic of Indonesia. In case of any problems abroad, the Government will be able to take some adequate steps to overcome those problems. The other aim of the innovation is that informal Indonesian workers are facing many issues concerning the quality of the informal workers. Through the innovation, steps can be taken to improve and guide informal workers. (Governor of East Java ; H Soekarwo)